This holiday season I have seen more bad behavior caused by staff following policies and procedures than any other year. I doubt the owners of these companies have any clue that the systems and structure they put in place are actually hurting their service reputation and costing them money.
Sometimes it worries me that I have a lot of missing or broken systems in my company. It’s easy to become paralyzed by the pressure of having to have everything “perfectly organized.” That can prevent me from even trying new things. (Being the systems coach and all!).
Right now I’m working on my blogging system and I’m struggling. Even though I don’t have the system tight yet, I’m not going to let it stop me from trying. The mindset for getting organized and profitable in business is to just keep moving forward in the direction of your goals.
Are you giving your staff a Christmas bonus this year? How about a holiday party or other recognition this month? Many small business owners struggle with deciding exactly how to share the spirit of the holiday season with their teams — and very often they also struggle with figuring out how to pay for these extra one-time-a-year expenses.
Over the years I have witnessed everything from the business owner bringing in sandwiches for the staff to share all the way up to expensive all-weekend destination parties. I’ve seen Christmas bonuses range from a grocery store gift card for a turkey up to tens of thousands of dollars paid annually around this time of year.
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